Who should flight attendants support when documenting an incident?

• A. Only other flight attendants
• B. Witnesses and anyone who can provide relevant information
• C. The flight deck alone
• D. Ground staff only

Answer: (B)

When documenting an incident, the goal is to capture a complete, accurate account of what happened. Supporting witnesses and anyone who can provide relevant information helps achieve that by including observations from multiple perspectives, which clarifies the sequence of events, actions taken, and outcomes. This broader input reduces the risk of bias and gaps in the record, making the report more reliable for safety investigations and follow-up. Limiting the sources to only flight attendants, or only the flight deck, or only ground staff, would miss important details seen by others on board or involved in the incident. Following your airline’s procedures, collect voluntary statements from those who witnessed or were affected, noting time, location, and what was observed, and preserve information for appropriate review.