How should you respond to a bomb threat delivered by a passenger?

• A. Ignore it and continue with service.
• B. Stay calm, relay exact wording or message to the flight deck, initiate the appropriate protocol, and ensure passengers are kept safe and informed.
• C. Tell the passenger to calm down and continue service.
• D. Immediately evacuate the cabin without authorization.

Answer: (B)

Staying calm and following a defined incident-response process is essential when a bomb threat is made. The best approach is to obtain the exact wording of the threat and any details you can safely gather, then relay this information to the flight deck immediately. This allows the captain and crew to assess the situation, determine the appropriate emergency protocol, and decide whether to notify authorities, alter the flight plan, or implement other security actions. At the same time, you focus on passenger safety by communicating clear, factual instructions and maintaining a calm, orderly cabin environment so people remain informed and less prone to panic. Acting on your own or trying to placate the passenger without reporting it could delay an appropriate response and increase risk. Evacuation should only occur under authorized procedures, not spontaneously.